Refund Policy

Outside The Box Coaching – Cancellation, Reschedule & Attendance Policy

My studio runs with limited spaces and individually programmed sessions, so clear boundaries help me give every client the best experience while protecting my time, energy, and planning.

Please read the cancellation and reschedule policy below.

PT CLIENTS (1:1 Training Sessions) - 48 Hours’ Notice Required

If you need to cancel or reschedule, please give at least 48 hours’ notice.

Less than 48 hours = session is lost

Sessions cancelled inside 48 hours are charged/forfeited.

This reflects the prep time and the fact that the slot can’t be filled at short notice.

Rescheduling

You can reschedule once per session if you give the full 48 hours’ notice.
I will always aim to fit you back into the same week, but if the diary is full, that’s not something I can control.
Sessions cannot be rolled forward beyond the paid month/block unless agreed in advance.

Lateness

I wait up to 15 minutes.
Arriving late means the session still ends at the scheduled time.

Trainer Cancellations

If I cancel for any reason, you will always receive:

a reschedule or
a full credit added to your plan

Always fair both ways.

CLASS CLIENTS (6-week Small Group)

No rollovers, refunds, or class swaps

Your place in the block is reserved for the whole 6 weeks.
Spaces are extremely limited, for fairness, this policy applies to everyone.

If you’re ill or can’t make it

You’ll receive the class workout to do at home if you want to keep on track.

Exceptional circumstances

Serious issues (injury, medical, bereavement) are always considered with compassion.

INTRO - Free or Discounted Sessions

£5 Charity/Community Deposit

To keep these sessions fair and reduce no-shows:

For existing bookings: the deposit is optional
If you cancel without notice, you cannot rebook without paying the deposit
If you have paid the deposit, you may reschedule once with 48 hours’ notice

Where the £5 goes:

50% to Jackson’s Cat Cafe
50% to the OTB Community Wellbeing Pot

(going towards free/low-cost coaching when I apply for CIC status)

Communication

If something comes up, please message me as soon as possible.
Clear communication always makes everything easier and keeps the studio running smoothly.

Why these boundaries exist

Because I’m a single parent running a small, women-focused studio, each late cancellation affects:

my family
my income
my schedule
the women waiting for a space

These policies help keep things fair and sustainable for everyone.