Refund Policy

At Outside the Box, I understand that life can sometimes get in the way of even the best-laid plans. This policy is here to keep things fair for both of us, while also making sure your sessions are protected in my diary.

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Personal Training (1:1)

• Sessions are paid weekly, one week in advance.

• If you give at least 48 hours’ notice, your session can be rescheduled at no extra cost.

• Sessions cancelled with less than 48 hours’ notice will be charged in full and are non-refundable.

• If I need to cancel, your session will always be rescheduled or refunded.

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Online Coaching

• Coaching is paid monthly in advance.

• Once a new month has started, no refunds are available.

• If you’d like to stop, please give 7 days’ notice before your next billing date to avoid being charged.

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Small Group Classes

• PAYG classes are non-refundable once booked.

• Block bookings (£30 for 4 sessions) are non-refundable and must be used within the agreed timeframe.

• Missed classes cannot be carried over, refunded, or transferred.

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Weight Management Coaching

• Paid weekly in advance.

• With 48 hours’ notice, you can pause or reschedule your check-in.

• Missed weeks are non-refundable.

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General

• Refunds are always returned to the original payment method.

• No refunds will be given for partial attendance, lack of results, or not following coaching guidance.

• I’ll always try to be flexible where possible — but this policy keeps things fair and consistent for everyone.