By signing up for services with Outside The Box Coaching, you agree to the following terms:

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1. Payments

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Personal Training (1:1 Sessions)

• PT is paid weekly or monthly in advance, depending on your plan.

• Sessions are not confirmed until payment has been received.

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Small Group Classes

• Classes are paid for as 6-week blocks.

• All class bookings are non-refundable and non-transferable due to limited spaces.

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Charity/Community Deposits (Intro Sessions)

• Certain taster/free sessions may require a small £5 charity/community deposit.

• This deposit is not a fee; it is donated to charity and/or the OTB Community Wellbeing Pot.

 

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2. Cancellations & Rescheduling

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Personal Training (1:1)

• 48 hours’ notice is required to cancel or reschedule a session.

• Sessions cancelled inside the 48-hour window are charged in full / forfeited.

• Each session can be rescheduled once, provided sufficient notice is given.

• I will always aim to rebook you within the same week, but availability cannot be guaranteed.

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Small Group Classes

• All block bookings are non-refundable and cannot be rolled over or swapped to another class.

• If you miss a class, you will be provided with the workout to complete at home.

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Introductory / Free Sessions

• Existing bookings may choose to pay the optional £5 charity deposit.

• If you cancel without the deposit, a replacement slot cannot be offered.

• If you have paid the deposit, you may reschedule once with 48 hours’ notice.

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Coach Cancellations

• If I ever need to cancel, you will always receive either a rescheduled session or a full credit.

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3. Client Responsibilities

• All clients must complete a PAR-Q and consent form before beginning training.

• You must inform the coach of any injuries, changes to health, medications, or conditions.

• Clients must arrive on time and follow coaching guidance safely.

• For safety and quality of coaching, children cannot attend sessions unless agreed in advance.

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4. Coach Responsibilities

• To provide safe, inclusive, and personalised coaching tailored to your goals and ability.

• To keep all personal and health data confidential (see Privacy Policy).

• To give reasonable notice if a session needs to be rescheduled.

• To provide alternative options (e.g., home workouts) when appropriate.

 

 

5. Liability

• All participation is at the client’s own risk.

• Outside The Box Coaching is not liable for injury, loss, or damages caused by:

  • failure to follow instructions,

  • undisclosed medical conditions,

  • inappropriate clothing/footwear, or

  • misuse of equipment.

• Clients are responsible for seeking medical clearance where necessary.

 

 

6. Communication

• Coaching communication is primarily text-based (messages, app, or email).

• Phone or in-person discussions may be arranged when appropriate.

• Clients must keep contact details up to date.

 

 

7. Membership Changes & Pauses

• PT plans operate on a weekly or monthly cycle and cannot be paused unless agreed in advance for medical or exceptional reasons.

• Class blocks cannot be paused or carried over.

 

 

8. Conduct

• Outside The Box Coaching operates from a small, inclusive studio.

• Any behaviour that is unsafe, discriminatory, or disruptive may result in termination of services without refund.

9. Updates to Terms

• These terms may be updated periodically to reflect new services, policies, or legal requirements.

• Clients will be notified of any significant changes.