FAQ's | Outside The Box

OTB Classes & Booking FAQ

Booking classes should be easy… but sometimes technology likes to make life more exciting than necessary. So here’s everything you need to know about class packages, bookings, cancellations, waitlists and the app.

How do I book classes?

There are two steps:

1. Buy your class package.
Go to the classes page or app and choose either:

8 Session Package – use within 10 weeks
12 Session Package – use within 14 weeks
16 Session Package – use within 18 weeks

2. Book your classes.
Once you’ve bought your package, go back to the class calendar and book onto the individual classes you want to attend.

Your package can be used for any of the included classes, including Yoga, so you can mix and match your sessions.

⚠️ Important: Buying a package does NOT automatically book you into any classes.

You still need to go to the calendar and book your place for each class you want to attend.

How do I know how many sessions/credits I have left?

Log into your account on the OTB website.

Click your name/profile at the top of the page to open the drop-down menu, then select My Subscriptions.

Here you can see your current class package, including how many sessions you have remaining and when your package expires.

How do I see what classes I already have booked?

To see the classes you’ve already booked, use My Bookings from the same menu. This will show your past and upcoming bookings.

My Subscriptions = your package, remaining credits and expiry date
My Bookings = classes you've attended and classes you've got coming up

How do I rearrange or cancel a class?

From the 'My Bookings' section find the class you need to change and click manage, it will then give you the option to either reschedule or cancel that session

Is there an app?

Yep! And it actually makes managing your classes much easier.

Download the Spaces by Wix app and register/log in using the same details you use for the OTB website.

Then enter the OTB invite code: AAJ0BI

From the app you can:

Book classes
See your upcoming bookings
Check your remaining sessions
Change/cancel your attendance
Join class waitlists

How does the waitlist work?

Waitlists are managed through the Spaces by Wix app.

If a class is full, use the app to add yourself to the waitlist.

What happens if I cancel a class?

If you cancel more than 24 hours before the class, your session credit will automatically be returned to you.

If you cancel within 24 hours, the credit would normally be lost.

I know life happens though, so in exceptional circumstances I may return the credit. Otherwise, your unused session goes into our Pay It Forward pot and the space will be offered in the group chat as a free session for somebody else.

That way, even if you can’t use it, someone else hopefully can. ❤️

My package is about to expire but I want to book future classes. What do I do?

You can purchase your next package before your current one finishes.

When purchasing it, make sure you set the new package to start on a FUTURE DATE.

This stops the new package starting immediately while you still have sessions remaining on your existing one.

I've bought another package. Am I automatically booked into my usual classes?

No.

This one deserves repeating because it causes lots of confusion 😂

Buying a package gives you credits. It does not reserve class spaces. You must still go to the calendar and book each class you want to attend.

Classes have limited spaces, so please don’t assume you’re booked in just because you’ve purchased a package.

I’ve forgotten my password. How do I reset it?

On a desktop/laptop:
Go to the OTB website and click Log In in the top-right corner. Select Already a member? Log In, then Log in with email and click Forgot password?

On mobile:
Tap the three lines ☰ in the top-left corner of the website and select Log In at the top. Then choose Already a member? Log In → Log in with email → Forgot password?

Follow the instructions to reset your password.

Make sure you use the same email address you originally registered with.

Can I use my package for different classes?

Yes! You don't have to attend the same class every week.

Your class package can be used across our included classes, including Yoga, so you're free to mix and match depending on what works for you and what has availability.

I'm still stuck. What do I do?

First, have a quick look through the FAQ and check your My Bookings/Subscription section or the Spaces by Wix app.

If technology is still refusing to cooperate, drop me a message and I’ll help.

Because sometimes Wix just chooses violence. 🌈